Pony hand hooves

Customizable items are non-refundable once manufactured and received by the customer.

Replacements are only possible in the event of a manufacturing or sizing error.

In accordance with the TOS, the customer is informed of the waiting time and must rely on it. It is possible to cancel an order up to 72 hours after placing it, but fees and taxes of 10% will be charged.

The manufacturer reserves the right to cancel or refuse an order if the customer is insulting or aggressive. Cancellation of an order will result in a partial refund of up to 50%

Shipping is handled by the French Post Office. A tracking link will be provided to you as soon as the packages have been stamped.

We use plain boxes or boxes collected from nearby stores, all with sufficient tape.

Packages are always insured according to the value of the products inside, in case of mistreatment by delivery services or theft.

The company assumes no responsibility for any additional charges in the event of customs duties.

Leather and buckles require some maintenance.

Because the buckles are made of stainless steel, they don't require any maintenance, except for a quick cleaning with a soft cloth in case of contact with fluids (latex oil, water, sweat, etc.).

Leather requires greasing and cleaning once or twice a year. The recommended product is leather soap, easily found in shoe repair shops, shoe stores, or online. Instructions are often written on the label